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New GrabAssist service supports mobility needs of those with disabilities

Dec 04. 2018
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By The Nation

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In partnership with the Empowerment of Persons with Disabilities Department of the Social Development and Human Security Ministry, and Transportation for All (T4A), Grab has launched a new service dedicated to supporting the mobility needs of people with disabilities.


Called GrabAssist, the new service aims to serve the special needs of people who are wheelchair-bound, hearing-impaired or sight-impaired, enabling them to get from A to B more comfortably, and empowering them to be able to live independently.

Available in Bangkok from Tuesday, GrabAssist vehicles can accommodate foldable wheelchairs, walkers and collapsible scooters. 

GrabAssist drivers will have undergone required training to provide assistance to passengers with mobility challenges. 

GrabAssist pricing is fixed, displayed up front and calculated based on distance. 

GrabTaxi drivers are charged a lower commission rate for GrabAssist rides than usual, to reimburse them for their time spent on attending training and supporting passengers.

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