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Rapid growth of digital one-stop services planned

Jan 20. 2019
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THE GOVERNMENT expects to provide digital one-stop services 4.0 from 300 government agencies within the next five years.

Sak Segkhoonthod, president of the Digital Government Development Agency (DGA), said government agencies nationwide are transforming themselves for digital governance. This is under the Digital Government Framework 2019-24, which is the second stage of the digital government framework that aims to provide digital one-stop services or e-one stop services to the public. 

The new framework will gather or collect digital government services from various agencies such as e-payment, e-revenue, and e-government registration into a single platform in terms of one-stop services to offer more convenience to all Thais.

The agency expects to allow people to register over 300 government licences and registrations from around 5,000 government licensees via online channels such as business registrations and licences within the next five years.

He said that DGA helps develop soft infrastructure to support all the government agencies. 

The agency will also provide open data to support the private sector, who can utilise open data to develop new services to support the commercial market such as location of government agencies for transportation services. 

The agency is also developing a digital-skills training course in order for all government officers. The agency expects to develop 3 million government officers with digital skills in their workforce areas within the next five years. 

This will enable government officers to provide e-government services.

The agency is also developing and studying blockchain and artificial intelligence (AI) technologies to facilitate government services. 

The agency is now utilising blockchain technology for a pilot patient-reference project for healthcare data of patients at the government hospital in Sa Kaew province. 

Government hospitals in the province can transfer patient information with a security system so that doctors can easily treat patients and access information from the database. 


It will also utilise AI technology such as chatbot to support the public in the next step so that people can communicate with government services anyway and at anytime. 

“I think the new one-stop service 4.0 theme will allow people to easily access government services and they will be able to communicate with government agencies with convenience,” said Sak.

Sak said that in the first stage of the Digital Government Framework from 2016-18, the agency launched PromptPay, an e-payment service for the public. 

Around 46 million transactions were conducted via PromptPay, valued at around Bt5 trillion. It has more than 60,000 government service centres nationwide. 


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