By Somluck Srimalee
“Property firms have to shift from being developers of residential projects to providers of living solutions, by finding as many ways as we can to serve the demands of customers,” Sansiri Plc president Srettha Thavisin said recently.
“Customers need more after-sales services to match their new lifestyles.”
Meeting that need, even as residential sales face some short-term challenges, has led Sansiri to budget Bt1.5 billion to invest in property tech from 2018 through 2020. The money is mainly going to startup businesses in Thailand and overseas, said Srettha. It is difficult to predict the return on investment in startups, he added, but the company in any case has made it a priority to add to the solutions it can offer customers.
Its top-priority investment at the moment is in developing a robot to serve its clients and the company will then consider developing a commercial version.
“If our proptech enjoys success on a commercial scale, it would generate long-term income for our business,” he said.
Other property firms are taking parallel paths.
Origin Property Plc has set up Primo Service Solution Co Ltd, an arm for investment and collaboration with startups as the company develops its “digital butler service” and others applications, along with artificial intelligence to serve its customers. It also wants to provide the service to other property firms.
“We believe in innovations and technology that will change the business model of property firms from property development to providing services offering smart living solutions,” said Origin chief executive Peerapong Jaroon-Ek in a recent interview with The Nation. The company plans to apply for the listing of Primo Service Solution Co Ltd in the Market for Alternative Investment as soon as the business generates revenue of Bt1 billion, which could be reached this year.
“We expect our investment in technology is the way to differentiate ourselves from other property firms in the market,” Peerapong said.
SC Asset Corporation is also turning to investments in startups and technology, through its new investment arm, SC Urban Co Ltd which has invested in Fixzy Co, a startup firm providing home renovation and repair services through the “Fixzy” application.
“Our business strategy is to be the living-solutions provider,” said SC Asset’s CEO, Nuttaphong Kunakornwong, recently.
Like Peerapong at Origin, Nuttaphong sees technology as the means to create services that differentiate the company from its competitors.
Anthony Couse, CEO of JLL Asia Pacific, noted that though real estate has been viewed as a traditional business, the time is now right to embrace technology, digitisation and collaboration.
“We’re taking an agile approach to technology that will allow us to meet our clients’ needs today while preparing for the opportunities of tomorrow,” he said.
“We believe in big corporations being part of the larger tech ecosystem, engaging with the startups and academic researchers, and learning from entrepreneurs and innovators,” said Couse.
“Proptech is an opportunity for us all to work together, and that’s really exciting.” Proptech has been described as a burgeoning new sector whereby technology solutions are used to solve real-estate problems, added Couse.