By The Nation
Thai Airways International (THAI) has been trying to speedily transport the stranded passengers to their destinations, the carrier’s president Sumeth Damrongchaitham said on Friday.
More than 4,000 passengers were stranded at the airport on Wednesday after Pakistan’s closure of the airspace resulted in almost 40 inbound and outbound flights being cancelled. The flights were either heading to or returning from Europe and Pakistan.
THAI should complete the transportation of these passengers through alternative flights within three days, Sumeth said.
Stranded tourists whose Thai Airways flights have been canceled, wait for news at the Suvarnabhumi International Airport in Bangkok, Thailand, 28 February 2019./EPA-EFE
The airline arranged two special flights to accommodate 1,512 passengers on Friday alone.
The first flight, TG9169 on the Bangkok-London route, departed Bangkok at 1.11pm and is expected to arrive in London at 7.40pm (local time). The return flight TG9179 is scheduled to depart London at 9pm (local time) and should arrive in Bangkok at 3.25pm on the following day.
The second flight, TG9749 on the Bangkok-Moscow route, left Bangkok at 4.39pm and is expected to arrive in Moscow at 10.58pm (local time). The return flight is scheduled to depart Moscow at midnight (local time) and will arrive in Bangkok at noon the following day.
Stranded tourists whose Thai Airways flights have been canceled, look at information offered by Thai police officers at the Suvarnabhumi International Airport in Bangkok, Thailand, 28 February 2019./EPA-EFE
THAI’s Ground Customer Services Department has set up a service areas for stranded passengers, where refreshments are available and airline staff at hand to provide help.
The service areas are located in the departure zone on the fourth floor of Suvarnabhumi Airport, at the THAI ticketing office, the Royal Silk lounge for first-class and business class passengers as well as for holders of Royal Orchid Plus, Star Alliance gold and platinum cards. Economy passengers can also visit the service centre between the premium area and rows H and J.
Passengers can also seek further assistance at the following counters:
Counters A15-18 for flight information
Counter A19 for reservation
Counters B7-B9 for check-in and ticketing services for special flights during the day.
THAI said it is monitoring the situation closely and is advising passengers to check the airline’s announcements on its website, thaiairways.com, to keep abreast of related news.
Passengers can also call +66 2356 1111 any time of the day or night for information on flight schedules.