Prudential opens online channel for medical claims
Prudential Life Assurance (Thailand) has launched an e-claims service.
Policyholders can now submit claims for hospital and medical reimbursement online or through their smartphones via the PRUConnect service on Prudential Thailand’s Line channel. Existing submission channels – in person, by mail, or through agent services – remain open.
“Customers can also see the progress of their claims submission and when the claims payments are deposited into their bank accounts”, said Pasalaree Theerasas, Chief Customer Officer, Prudential Thailand.
To activate the new e-claims service, customers simply need to add Prudential Thailand as a friend in their LINE app and follow the instructions to submit claims.
Policyholders with hospital income claims can submit the required documents through the online channel, without the need to provide original medical receipts. This will significantly reduce the time spent in accessing the claims, enabling payments to be settled within three days of approval, said the company.
Customers with medical reimbursement claims are required to upload the original receipts.
The Prudential Customer Service Centre hotline at 1621 is operating as normal, while customers can also reach the company via the Prudential Thailand LINE chatbot and Facebook account.
Policyholders can pay their insurance premiums through mobile banking apps simply by scanning the QR code or barcode on the physical bill or SMS, and then clicking “Pay”.
The firm adds that customers can also continue to receive in-hospital treatment under Prudential Thailand's hospital network without needing to make payments or claims by using their PRUCare card or National ID card.
