Tuesday, August 11, 2020

Bangkok Bank unveils mobile banking app for ‘new normal’

Jun 11. 2020
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Bangkok Bank has launched a new version of its mobile banking application with a fresh design for the so-called “new normal” and mobile era.

The app aims to attract 11 million users by the end of this year.

Bangkok Bank executive vice president Prassanee Ouiyamaphan said it will be easier and more convenient to use with several new features, including easy-to-read streaming charts, shortcuts menu for quick access to transactions, easy funds transfer with fewer errors. Meanwhile the option to copy and paste account numbers means there is no need to memorise or write them down and full account numbers can be viewed in a single click.

Also featured are easy app management, with the ability to add, delete and sort third-party accounts, view transaction history by month, and frequently used transactions are grouped together.

Bill payment is made easier with the ability to scan on the first page. Payments can be made quickly in five seconds or just two clicks. Searching for a payee is easy with new categorisation, a list of popular payees, and payees' logos.

International security standards protect against outdated operating systems and rooted or jailbroken devices. Customer data will be secure as these devices will not be able to make transactions.

The update will be rolled out in batches and the first batch of Bualuang mBanking customers can update their mobile banking app to the new version from today.

All users will be able to update within two weeks. The application will be available for mobile devices with iOS version 9.0 and above or Android version 5.0 and above (Android version 7.0 or above is recommended for the better experience).

Existing customers can access the application using their existing 6-digit PIN without having to reregister. New customers can download the app and sign-up with a Bangkok Bank debit card or credit card number.

"Data during the first four months of this year clearly reflects this changing customer behaviour,” said Prassanee. “Our number of mobile banking users has grown by approximately 28 per cent compared to the same period last year. Meanwhile, fund transfers and bill payments via mobile banking grew by 51 per cent and 47 per cent, respectively. This indicates that customers are becoming more familiar with making transactions via mobile banking. Furthermore, the Covid-19 outbreak has also raised concerns over using cash and increased the popularity of online purchasing via mobile banking due to the inconvenience of going to physical stores. In addition, many customers have registered to use their Bangkok Bank account for PromptPay to receive Bt5,000 handouts from the government."

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