By The Nation
The company confirmed that it had now set up mitigation measures applicable to service delays lasting more than 30 minutes providing such delays are not caused by force majeure. The mitigation measure for each type of ticket is as follows:
Train delays of more than 30 minutes
Passengers holding Single Journey Tickets can redeem these for a cash refund within the same day at a ticket office, or can receive/retain a ticket of the same value that is valid for travel within 14 days from date of issue.
For passengers holding Rabbit Card for Adult, Student and Senior Citizen, fares will not be deducted upon exit through a gate assigned by a member of the station’s staff.
For passengers holding a 30-Day Pass for Adult or Student, fares will not be deducted in cases where the train service is delayed but they must exit through a gate assigned by a station staff member. They will also receive an additional 2 trips per day of delay.
For the train service delays that occurred from June 25 to 27, BTS will provide reimbursement for passengers as follows:
Passengers holding Single Journey Ticket during the train failures can retain the ticket and use it within 14 days from date of issue. Those who do not wish to travel may request a cash refund at the ticket office of all BTS Stations by July 31.
Passengers holding Rabbit Card for Adult, Student and Senior Citizen during the same period of delays receive 3 additional trips while passengers holding a 30-Day Pass for Adult or Student with trips remaining on their pass during the train services delay, receive an additional 6 trips. Passengers may contact any BTS Ticket Office to receive special additional trips quoting to BTS Lift up Your LifeFM-PRV-008 Rev.02