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Client sues SCB over account hack

Nov 15. 2018
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By The Nation

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A bank customer on Thursday filed a lawsuit against the Siam Commercial Bank (SCB) for compensation of Bt1.78 million after Bt1.67 million was stolen from her account in a call-centre scam.

Thanida Jiraphanit, 35, filed the lawsuit against the SCB at the Civil Court after she consulted the Foundation for Consumers.

She was accompanied by Chalermpong Klubdee from the foundation to file the suit.

The court scheduled a hearing on February 16 to discuss an out-of-court settlement.

The suit said the plaintiff was deceived into giving her ATM card details to a call-centre gang that used it to apply for an SCB internet banking app that was used to withdraw money from her account around 50 times from December last year to January this year. Bt1.67 million was withdrawn.

The suit demanded the bank take responsibility for failing to notice irregular transactions from her account and failing to alert her in time. 

The suit said the customer later realised that money had been stolen from her account although the bank should have taken measures sooner.

The suit demanded the stolen money plus 7.5 per cent interest.

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