Sikorsky to open first customer support centre in Thailand
Sikorsky, a Lockheed Martin company, will expand its helicopter support services in the Asia-Pacific, with Thai Aviation Services set to become the first Sikorsky customer support centre in the Kingdom.
The centre is due to open at the end of 2017.
The announcement was made at the inaugural 2017 Rotorcraft Asia show in Singapore.
“This decision further exemplifies Sikorsky’s commitment to the Asia-Pacific region and to our
continued focus on customer support excellence,” said Christophe Nurit, Sikorsky’s regional
sales executive, Asia.
“As the preferred service centre in Thailand, Thai Aviation Services will provide a critical role in offering the highest level of support for Sikorsky helicopters in a strategically important region.”
“Thai Aviation Services has a long-standing partnership with Sikorsky over the past 25 years.
We look forward to expanding this partnership through the designation as a customer support
centre and putting our extensive experience operating Sikorsky aircraft to use for the benefit of
supporting all Sikorsky aircraft operating in the Asia Pacific region,” said Craig Havas, Thai
Aviation Services deputy managing director – operations.
Sikorsky said the customer support centre would enable quick access to its logistics and spare parts inventory for operators while providing advanced service capabilities.
The new centre will be its seventh in the Asia-Pacific and 21st globally.
In addition to authorised support centres, Sikorsky said its customer support organisation maintained four forward stocking locations in S-92 and S-76 fleet-concentrated regions and fields more than 100 customer service representatives, all connected through its “state-of-the-art” customer care centre in Trumbull, Connecticut.
Sikorsky and Thai Aviation Services have done business together for more than 25 years.
Thai Aviation Services operates only Sikorsky helicopters and recently renewed its existing fleet of commercial helicopters with five S-76D medium lift and two S-92 heavy-lift aircraft.
These aircraft enable the Bangkok-based operator to continue its track record of providing safe,
reliable helicopter transportation to oil and gas customers in the Gulf of Thailand, Sikorsky said.
