Helping reduce impact of false emergency calls is a Breeze, Avaya says

The mushrooming world of IoT devices, including the latest generation of smartphones and smart watches, is revolutionising the way people communicate and connect to people and machines. But these devices are also the source of a growing list of false alarms that can block the emergency service network.
To address this growing threat, US-based technology multinational Avaya has introduced to Asian public-safety markets new capabilities for its Avaya Breeze workflow automation technology. 
Using Avaya Breeze, public-safety officials and carriers can implement new functionality developed and deployed with and by safety officials in the European Union, such as Snap-In applications specifically designed for public-safety officials and agents, to agencies across Asia. 
Avaya says that by using Breeze, it can now help agencies develop specific solutions that can assist in identifying undesirable patterns of calls and events and provide real-time, automated remediation actions and advice that will help minimise the risk that live emergency calls could be blocked or delayed by false calls.
Breeze technology enables solutions that help identify undesirable call patterns and deflect suspect traffic away from live operators for further analysis, freeing up those resources for calls that are actual emergencies. 
The Breeze technology platform accomplishes this by simplifying application development while delivering built-in capabilities for enhanced mobile, citizen-facing and hybrid/cloud requirements, the company says. 
Components of the Breeze technology platform include:
· An open framework that brings the necessary attributes for communication in the digital age: embedded, multi-platform, mobile, fast, low risk, and workflow enabled – all key requirements that assist in automating previously manual processes.
· A development platform for the rapid creation of new workflow-based applications within a matter of hours or days versus months.
· A software delivery mechanism – the Avaya Snapp Store – that allows a single integrated experience via browsers and native smart apps.
· Open connectors/APIs (application program interfaces) that enable simple integration with existing agency communications services and protected access to the billions of devices in the Internet of Things.