Allianz Ayudhya hones capabilities with Aspect software

Allianz Ayudhya has for 10 years offered a customer-support software system, but is now implementing more recent technology to improve average handling time – how long it takes for an agent to satisfactorily complete each call – and increase sales volume. 
The firm wanted its contact centre equipped with latest technology and deployment options not only to boost revenue and productivity, but also enable agents to better achieve their telesales targets.
The chosen solution is Aspect Unified IP, a software-based, unified platform for its 580-seat call centre at the firm’s Bangkok headquarters. Aspect is well regarded for blending inbound calls with outbound contacts and superior features and functionality.
“Allianz Ayudhya is committed to delivering excellent products and services to our customers and to provide unsurpassed security and protection for Thai families,” says senior vice president Chaya Kuankid. “We take our customer interaction very seriously and with Aspect I am happy and confident to have a strong contact-centre partner.
“With the new technology, I am assured that our team and agents will be even more productive and efficient in serving all our customers. This will be a significant contributor to meeting our target and goal within the desired timeframe. By partnering with Aspect, we can future-proof our operations, for example, with the capability already in place to engage with our customers across a broader range of channels in the future.”
Aspect regional sales chief Richard Loberas says vowed to give Allianz Ayudhya “a robust and reliable solution”.
With Aspect, Allianz Ayudhya expects to boost direct-telemarketing revenue over the next three to five years and gain a competitive advantage. “Customers are also expected to benefit from more efficient customer contact processes and reduced call times,” it said.