KBank ATM Drive Thru receives positive response
KasikornBank’s first ATM Drive Thru at a PTT station on inbound Borommaratchachonnani Road has received positive feedback, the bank said, adding that it is ready to extend the service to other areas.
Designed to accommodate the fast-paced urban lifestyle of today, the service allows customers to make a withdrawal, transfer funds or pay bills without leaving their vehicle, while offering around-the-clock security.
The initiative reinforces KBank’s role as a lifestyle banking service provider, which aims to give its clients easier access to banking services via a novel experience, the company said. KBank is also ready to offer the new drive-thru ATM service to customers in areas most likely to benefit from it.
The ATM Drive Thru has seen positive feedback, according to the bank. “If the service receives an overwhelming welcome from customers, KBank will expand it in the future,” it added.
“Kbank is moving forward with our lifestyle banking strategy, aimed at serving the ever-changing lives of our customers,” the firm said.
“Under this strategy, KBank has remodelled our branches and service points to provide easier access to our customers and facilitate them in making financial transactions via online platforms at various community centres. KBank has launched its drive-thru ATM at the PTT station on Borommaratchachonnani Road because of the relatively heavy traffic that prompts many people to stop, refuel their vehicles and use other services there. With limited parking space during certain times at this service station, the drive thru offers greater convenience for our customers wanting to conduct transactions without having to leave their vehicles. This ATM offers the same services as our conventional ones, namely cash withdrawal via card and K PLUS, funds transfer, top up, balance enquiry and bill payments. However, a deposit service will be available in the future.”
The KBank ATM Drive Thru is designed to resemble a giant ATM box with distinctive features. When customers drive through its canopy to expedite financial transactions, they are welcomed by a large 19-inch illuminated touch screen, which automatically adjusts its lighting according to ambient brightness so is suitable for outdoor use both in midday sun and at night. Available all 24 hours, this ATM features a side-mounted keypad, which is perpendicular to the panel to optimise its use from within a vehicle.
Security is enhanced by CCTV and ample surrounding lighting. The ATM canopy can accommodate all types of vehicles which are not more than 2.4 metres tall. Customers simply stop their vehicle next to the booth, complete their transactions, and drive away. The average transaction lasts less than 30 seconds.
“There is no more worry about finding a parking space, as customers can always carry out their financial transactions even on a rainy day and be assured of their security even in the middle of the night,” the bank said.
