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Krungthai, BBL, TMB top mobile banking woes

Aug 30. 2019
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By The Nation

 The Bank of Thailand has assessed the quality of electronic banking services in the second quarter of this year as part of its efforts to protect consumer interest and to ensure bank clients will be updated with the latest  information timely in the event of a system failure, said Siritida Panomwon Na Ayudhya, assistance governor, on Friday. 

   Statistics provided by the payment system and financial technology group of the central bank are as follows:

   In mobile banking services, state-owned Krungthai Bank (KTB) experienced 7 times of system failure; Bangkok Bank (BBL) 5 times; TMB 4 times; CIMB Thai and Thanachart,  2 times each;  and Tisco 1 time.

  In internet banking, BBL and KTB had 2 rounds of system error each while TMB and Thanachart reported 1 time each.

   For ATM and CDM(cash deposit machine), Krungsri and TMB  suffered two glitch each compared to 1 time each at  BBL, KTB, Thanachart and Thai Credit Retail.

  For system trouble at bank branch, KTB, TMB and Thanachart all experienced 1 time each.

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