Thai AirAsia X suspends Japan, S Korea flights
Thai AirAsia X is suspending flights between Bangkok and Tokyo, Osaka, Sapporo, Nagoya and Fukuoka in Japan from March 16 to June 16 and between Bangkok and Seoul-Incheon from March 17 to 28 in response to the Covid-19 outbreak.
Affected customers can:
• Choose a new date on the same route on or before October 16 at no additional cost, subject to seat availability
• Retain the value of their booking in a credit account linked to their BIG member account
• Obtain a full refund
These options are applicable only for direct online bookings made via airasia.com. For other types of bookings, such as through travel agents, customers should seek further assistance there.
Affected customers will be notified directly via email and SMS.
To check eligibility and learn how to submit a request, refer to the Covid-19 Refund Request Guide.
AirAsia is closely monitoring the virus situation and reserves the right to announce further policies accordingly.
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