AirAsia offers options to passengers booked for Songkran flights
AirAsia is offering flexible travel options for customers who wish to make changes to their bookings with the carrier following the government's decision to postpone the upcoming Songkran holidays.
Passengers for flights scheduled from April 10 to 16 , which were booked on or prior to 18 March , are given the following options:
1. Move flight: One-time flight change on the same route to a new travel date on or before September 30, 2020 without additional cost, subject to seat availability; or
2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.
Guests who wish to choose one of these options must notify AirAsia no less than five days prior to their original flight date. Those wishing to receive any alternative options can send a request via AVA at support.airasia.com. For group bookings made with travel agents, kindly refer to your respective third party booking agent for further assistance.
Passengers are advised to refer to Covid-19 Customer Guide to check eligibility and on how to submit request.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
