By The Nation
Wiwat Piyawiroj, executive vice president, Commercial, of Thai Airways International Pcl, and Netnapang Thirawas, chief executive officer, customer services, of THAI Smile Airways, received the Amazing Thailand Safety and Health Administration (SHA) logo from Phiphat Ratchakitprakarn, Tourism and Sport Minister, at Royal Paragon Hall, Siam Paragon.
Tourism Authority of Thailand Governor Yuthasak Supasorn also attended the ceremony.
Wiwat said THAI and THAI Smile are honoured to be the first carriers to be presented with the logo. During the Covid-19 outbreak, THAI and THAI Smile provided services with health safety of passengers and employees as their top priority. Physical distancing is applied in every aspect of service provision: check-in, passenger boarding, seat arrangement, inflight box meals to avoid physical contact, and disembarkation. The cabin crew were required to wear protective suits, medical masks, and gloves while providing services and observed passengers with possible symptoms. Cabin rooms and cockpits were also sterilised and deep cleaned.
The Amazing Thailand SHA project is a partnership between the Ministry of Public Health, the Ministry of Tourism and Sport, the Tourism Authority of Thailand, and the private sector to develop the Thai tourism industry by combining public health safety measures with hospitality service standards to ensure a favourable travel experience and hygienic safety.
The SHA standards are used to evaluate 10 categories of service in the tourism industry, such as accommodation, restaurants, tour agents, department stores, and vehicles.