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Social media operators meet to plot best practice guidelines

Feb 23. 2019
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By The Nation Weekend 

THREE big social media platforms have taken part in a workshop in Thailand that the organisers say was aimed at coming up with the best practice for use of social networks.

Facebook, Line and Google, which owns YouTube, were among the participants in the Multi-Stakeholder Regional Workshop on Social Media.

More than 2.4 billion people use social media, and about half of them live in the Asia Pacific region.

Thailand’s lawmakers are considering six bills related to digital technology. Two of the more controversial bills, the Cybersecurity Bill and the Personal Data Protection Bill, are in the second and third readings at the National Legislative Assembly.

The workshop’s organisers said the gathering had devised the best practice for helping people use social media under good governance principles.

Sheen Handoo, public policy manager for APAC at Facebook, said Facebook has 2.3 billion users and that the company has determined community standards and invested in artificial intelligence (AI) and machine learning as well as employing 30,000 people to monitor content for inappropriate information. They are working to uphold community standards in nine categories, such as terrorism, child safety, and hate speech, Handoo said. 

Jake Lucchi, head of content and AI, public policy, for Google Asia Pacific, said that Google has implemented community standards with a focus on freedom of expression with regulation. Every minute, 400 minutes of videos are uploaded to YouTube. 

By late last year, Google had removed 7.8 million video clips that violated community standards. Some 75 per cent of them were removed before they were watched. They made up 1 per cent of all videos on YouTube. 

Taimu Negishi, public policy strategist at Line Corporation, said the platform was focusing on privacy. Every message sent is encrypted and kept in the company’s system in Japan. 

Key market

Thailand is the second largest market for Line. The country has 50 million mobile Internet users, and 44 million of them use Line. Each user spends an average of 63 minutes a day on the platform. 

Line has collaborated with educational institutions to train students and others in media literacy since 2014.

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