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Data, automation, IoT technologies will come together in 2020 to create inevitable smart cities: NTT

Nov 12. 2019
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Mainstream adoption of disruptive technologies will see data, automation and Internet of things (IoT) technologies come together in 2020 to create smart cities and societies, predicted Ettienne Reinecke, chief technology officer of global technology services provider NTT Ltd, as the company announced its Future Disrupted: 2020 technology trends.

They are based on the most critical trends companies need to be aware of next year and the steps they need to take to address them, the company said. 

Formed from key insights from its technology experts, the company outlined trends that would shape the business technology landscape throughout 2020 across six key areas: disruptive technologies, cybersecurity, workplace, infrastructure, business, and technology services.

The company predicts that 2020 will finally see all the hype words of the past decade come together to create completely connected environments that are capable of running themselves autonomously to build more intelligent cities, workplaces and businesses – and on a secure basis. 

Data, artificial intelligence and secure by design will be at the heart of this movement, empowering devices to talk to one another and act on that information without human intervention. Smart cities and IoT will become the norm as they improve productivity, growth and innovation across entire regions.

Commenting on the predictions, Reinecke said: “The industry has been talking about different technologies, including the cloud, data, AI and security in different siloes. But 2020 is the year that will change. Next year, we’ll see complete end-to-end computing come to the fore, bringing to life fully intelligent environments that are completely connected and will have a big impact on the world we live in.

“We will see most cities and societies starting to follow in the footsteps of Las Vegas City, which has become intelligent in the way it shares data across the region, improving situational awareness through video and sound data. With IoT technology on a secure infrastructure, it’s created a safer environment to live in, improving living conditions and, ultimately, saving lives. Projects like these need a variety of different technology capabilities to come together in order to achieve great things, so building fully connected environments will be the key focus point next year.” 

Some of the disruptive technologies from the predictions include:

* Digital twinning: With enough datapoints, you can model behaviour and understand patterns – for example, the diet of someone’s biometric twin – and come to more accurate conclusions (the time it would take before a health incident occurs) more quickly, and at a fraction of the cost of modern-day science. 

* Building trust through digital interactions: Now that AI has evolved, we can move from being purely transactional to having a more relational engagement with customers, applying rules that bring empathy to the interaction and establish trust with the customer.

* Immersive, responsive “phygital” spaces: Where the physical world blends with the digital. Take any physical space – a meeting room, office, shop, VIP box in a stadium – and plug in a limited series of technologies to transform it into a virtual environment that can create any range of experiences. 

* Smart buildings: These will use IoT to make their inhabitants feel more comfortable – automatically adjusting temperatures to the number of people in them, or lighting to the time of day – while becoming more sustainable.

* Data wallets: Putting data in the hands of the person who owns it and making it completely secure. Nobody can access that data without permission and, if the user is under threat, it can be locked down.

NTT is a newly formed company bringing together 40,000 people from across 31 brands to serve 10,000 clients from around the world.

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