THURSDAY, March 28, 2024
nationthailand

New services get mixed reactions

New services get mixed reactions

In the last two weeks since the three key mobile phone operators - Advanced Info Service (AIS), True Corp and Total Access Communication (DTAC) - launched their 3G and 4G services for 2.1GHz, there have been mixed reactions from consumers getting to grips

 

We checked out some comments on Facebook to see what consumers thought of the changes so far. 
Warat Karuchit, an AIS user, said that initially the speed was very good and video streaming on YouTube was smooth, but after a couple days the speed dropped to that which he had experienced before the move. He said he was now spending about Bt1,000 a month for the new package, compared to the Bt799 per month he had been charged before.
Wichern Paenkaew, a True user, said he was using the Bt399 package. “The speed of my 3G service is only 100 kilobits per second when I am at home [in Pathum Thani], while the speed will be around 4-5 megabits per second when I’m at my office in Lak Si.”
However, Sakulsri Srisaracam, who also uses True, said she was satisfied with the speed and the price of the service – even though the speed dropped sometimes at the end of the month.
“I’m satisfied with the speed. I can surf the Net smoothly wherever I am – even if I’m outside Bangkok. I can also get the same speed on my laptop when I don’t have Wi-Fi access and the speed at personal hotspots is okay, too. I spend around Bt699 to Bt750 per month for the service,” she said.
Jetsada Sanudomchok, an AIS user who lives in Vientiane, Laos, said he could only get the pre-3G speed for AIS in Nong Khai.
“The speed is so slow, yet it costs me around Bt600 to Bt700 a month,” he said. 
Preeyaporn Poolsri, who uses the Bt899 AIS package, said she was not satisfied with the service because it was not that fast. 
“I live in Ayutthaya and my cell-phone was getting a 3G signal, but after just three days I got an SMS informing me that my 3G service had already run out and the speed dropped. I have been offered [via SMS] a lot of other packages, but I haven’t purchased anything yet,” Preeyaporn said.
Nonthaburi resident Plern Plern said she uses AIS, which costs her between Bt400 and Bt500 per month. “I use a 1GB, AIS 3G-2.1GHz unlimited access package. But, the speed tends to vary a lot.”
Another AIS user, Buranii Chandraparnik also said she was not satisfied with the service, both in terms of speed and price. 
Jack Nattawut Chuanpanyo, a TrueMoveH user, who lives in Nakhon Chaisi, Nakhon Pathom province, said his phone showed a 3G signal almost all the time and though the speed sometimes dropped to the pre-3G transmission rate, but he was satisfied with the overall service.
“I am okay with the speed, even though it slows down sometimes. I spend Bt599 per month and have never used more than the package amount,” said Jack.
Sansanee Thongpond, a DTAC user, said she was not really satisfied with the service which cost her about Bt1,000 per month, compared with her previous package of Bt599. “Now, the data service is not stable. My phone often gets disconnected.”
Supanna Tripedpuang, another DTAC user, said she was happy with the service as it seemed stable but was not satisfied with the price as it was too expensive. 
 
 
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