PromptPay to be new refund channel for unused mobile phone balances
The Bank of Thailand in cooperation with the National Broadcasting and Telecommunications Commission plans to authorise the use of e-wallets and PromptPay as additional channels for the reimbursement of unused prepaid value to customers who have terminated their mobile-phone service.
NBTC secretary-general Thakorn Tanthasathit said this would ensure that customers received their money within 30 days after contacting the mobile-phone service providers. At present, the telecom companies refund unused prepaid balances via cheque or by money transfers to the customers’ bank accounts or their new SIM cards if they have switched to a different service provider.
BOT Governor Dr Veerathai Santiprabhob said person-to-person PromptPay service would officially go into effect next quarter, as all of the banks have said their systems would be able to accommodate the new money-transfer service.
RELATED