Thursday, August 06, 2020

OCPB to step up efforts to protect online buyers

Jul 22. 2019
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By The Nation

The executives of the Office of the Consumer Protection Board will soon meet PM’s Office Minister Tewan Liptapanlop to report on its ongoing work and, in particular, its urgent task of protecting buyers from being cheated by online vendors, the OCPB secretary general said.

Pol Maj Gen Prasit Chalermwutthisak said he would soon lead the Office’s management to visit Tewan to discuss the policy on how to protect consumers. Tewan has been assigned to take charge of the OCPB.

Prasit said his management team will also report to the new minister about the urgent tasks to be undertaken by the office this year. The minster will be told that the OCPB is now focusing on preventing buyers from being cheated by online vendors following multiple complaints from consumers. 

“The OCPB will report the measures for monitoring online selling to the minister. The OCPB is of the opinion that this issue needs special attention because the number of complaints against online vendors continues to rise. The OCPB must tighten monitoring of online vending,” Prasit said.

“And the OCPB will ask the minister whether he wants the office to focus on any urgent issue or not.”

He added that the OCPB has issued a warning to consumers to be cautious before buying goods online. He said buyers must first check the names of websites of online stores to see whether they are trustworthy.

He said buyers should be especially cautious when buying goods from websites with a “.cc” extension because domain names with “.cc” have been registered free of charge.

Buyers should also check whether websites’ names have been registered long enough and they should also check the webboard of the online stores. He said if the stores gave not posted on their webboards for a long time or if there are many complaints, buyers should not place orders. 

In addition, when buyers want to buy goods on Instagram or Facebook or other social networks, they should ask for real names of the owners of the social network accounts before buying.

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