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Grab says it is coordinating with government agencies after domestic Covid-19 case

Nov 30. 2020
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By THE NATION

Grab Thailand has said that it is fully cooperating with state agencies after a woman in Chiang Mai, who had used its taxi service, tested positive for Covid-19.

Grab said it had contacted the Department of Disease Control (DDC) and the Ministry of Public Health immediately on November 28, in order to cooperate with data tracking of all driver-partners and passengers who rode with those drivers during the period. 

The ministry on Saturday announced a new  case in Chiang Mai of a woman who had a record of using transport service via the Grab application. 

Grab Thailand said all drivers have already been contacted by the DDC for having the Covid-19 test and the company has temporarily suspended their accounts.

Grab said in the past several months, the company had cooperated with the Department of Health to adopt guidelines and measures of the ministry to enhance safety and hygiene standards for its driver-partners. 

"All driver-partners and passengers are encouraged to wear masks whenever they are on the Grab platform. One of the important measures is that if either party shows up without a mask on or appears unwell, passengers and driver-partners can cancel the booking by selecting “driver/passenger did not wear a mask”, or “driver/passenger seemed unwell”, as their cancellation reasons. Grab will waive any associated penalty," the company said. This has been implemented since June.

Grab Thailand said it continued to provide everyday services as usual, including on-demand transport services, food, package, grocery delivery services, mobile payments and financial services.

 

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