Pepper, the friendly ’bot
The innovative humanoid robot Pepper is greeting guests at the Sky Lobby as the new hotel technical ambassador of the Mandarin Oriental, Las Vegas Hotel to complement its five-star services through engaging and playful entertainment.
Endearing and surprising, with large expressive eyes and lifelike movements and gestures, the 1.2-metre) tall Pepper can discern a guest’s gender, approximate age and mood. Interacting in natural and intuitive ways, Pepper provides personalised communication by detecting facial, body and voice cues. It is designed to be able answer property-specific questions, give directions, tell stories, dance and even pose for a selfie.
“I am delighted to welcome Pepper to the Mandarin Oriental, Las Vegas team. Luxury is all about choice. Pepper will provide our guests with the option to receive hotel assistance and information in an exciting and innovative way,” said general manager Donald Bowman. “Not only can Pepper handle information requests, but will also serve as a source of entertainment that we hope will provide an enjoyable element of surprise for guests of all ages.”
Committed to exceeding guests’ expectations through exceptional levels of hospitality, while maintaining its position as an innovative leader in the hotel industry, Mandarin Oriental, Las Vegas consistently seeks new opportunities to enhance the guest experience. Pepper exemplifies this pledge, combining innovation with welcoming, personalised service.
Find more details at mandarinoriental.com.
