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Prudential customer support goes live

Jul 30. 2019
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By The Nation

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Prudential Life Assurance (Thailand) PCL has introduced a new Live Chat service, in addition to its existing Chatbot service, allowing customers to converse in real time with Customer Service representatives via its official LINE account.

The company announced on Tuesday that the new Live Chat service would be available on weekdays from 8.30am to 5pm. 

If you access the service after operating hours you will be asked to leave your questions and contact details and will be contacted by a Customer Service representative within 24 hours. 

The service is aimed at providing Prudential Thailand’s customers with a personal touch in today’s fast-paced and highly digitalized world, the company added.

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