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AIG Thailand Group debuts ‘Merimen’ to raise auto claim bar

Aug 14. 2019
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By THE NATION

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AIG Thailand Group has launched an innovative insurance system that it says significantly improves automobile claim management. The introduction of “Merimen” allows AIG Thailand, part of the world's leading general insurance, to offer better customer experience than ever, according to the firm in a Wednesday release.

"The debut of Merimen marks an important step forward, [helping] AIG Thailand to enhance services and management for the entire automobile claim chain," said Isorasak Thesratanavong, CEO and president of AIG Thailand Group.

Merimen is an evolution that responds to the modern world and the lifestyles of current customers as AIG Thailand gears itself towards the concept of "Make the World a Safer Place," he said.

AIG has introduced the Merimen system to the whole auto claims service chain which will greatly facilitate customers, surveyors, garages, auto parts suppliers and auto glass shops – and streamline the process of claim notification and claim management. It can be used to build on to add new innovative services to match the needs of more complex customers, according to the release.

With the efficiency of the Merimen system, claim management is made effective, said Isorasak. For instance, more than 95 per cent of garage quotation and repair details can be reviewed and approved within 24 hours. And more than 97 per cent of payments for repair costs can be approved within one day after garage operators submitted documents through the system. Most garage operators are satisfied with the speed and process and willing to provide service priority for AIG-insured vehicles, he said.

“In addition, the system enhances our communication with customers, such as when the company approves repairs quotation and executes the works to the garage operators, customers will also be notified via SMS. AIG clients will soon be given new forms of service, such as ‘live’ service and the ability for customers to open their claim via mobile interactive-video with claims completely opened in five minutes. That will help increase convenience and speed in making claims by customers.”

In the future, the Merimen will be used for other personal claims management such as home insurance and personal accident insurance.

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