Scoot removes payment processing fees globally
In line with its vision since inception of making travel attainable for all, Scoot today (September 23) announced the removal of payment processing fees globally with immediate effect for all bookings made on its direct channels, offering customers even greater value.
To provide customers greater convenience and a seamless booking experience, Scoot currently offers a comprehensive range of payment options across its network of 67 cities in 17 countries and territories. This includes global payment methods such as Apple Pay, Credit Card (American Express, JCB, MasterCard, UnionPay, Visa), Google Pay and PayPal while local payment methods comprise AXS and PayNow for customers in Singapore, POLi in Australia, WeChat Pay and Alipay in China, DragonPay in the Philippines, Konbini in Japan, and Momo for customers in Vietnam.
The evolution of payment systems over the years, driven by technological improvements, has helped to significantly defray the associated costs required to support and maintain the payment infrastructure. From March 2018, Scoot has progressively removed payment processing fees in selected markets, beginning with Europe.
More recently, in August 2019, the fees for selected local payment methods including AXS (for customers in Singapore) and Konbini (for customers in Japan), were removed. Momo, an e-wallet and mobile payment app launched in end August 2019 for customers in Vietnam, also has no payment processing fees.
Lee Lik Hsin, Scoot’s Chief Executive Officer, said, “When Scoot first started, we offered a limited range of payment methods at a higher implementation and maintenance cost. As we expanded globally and heard our customers’ feedback, we took advantage of advances in payment technology to implement many other payment methods to improve our customers’ experience. In order to pass on the savings to our passengers as our costs came down, we have since March 2018 progressively removed payment processing fees in selected markets. Now, we are ready to do away with it globally. We hope this gives our customers better value and more reasons to fly with us”.
