By The Nation
The hotel has reinforced that guarantee with its own Centara Complete Care scheme, developed in collaboration with water and hygiene tech leader Ecolab, and SGS, the world’s leading inspection, verification, testing and certification company.
The iconic beach resort will reopen under a12-point action plan covering social distancing, health, hygiene, and enhanced sanitisation across the entire guest journey, as well as extensive training, and accreditation & monitoring. Among the rigorous changes is the elimination of self-service buffets at its restaurants, with live stations screened off from guest touch access, social distancing of 1.5 metres between tables, chairs, fitness equipment, function space and sun loungers (which are sanitised after each usage), and increased frequency of sanitisation of all public areas such as lifts and kids’ clubs. There will be no in-room delivery of luggage or meals with all items instead left at the guestroom door.
Spa and wellness facilities will allow single treatments only with no use of steam, saunas or Hammams for the time being. All treatment rooms will be sanitised in between guest usage. Sanitising gel and disposable face masks will be placed in guest rooms Other key changes include free health check-ups from on-site medical staff, a dedicated system of contactless measures for check-in and payment, as well as upgrading of teleconferencing capabilities for the meeting sector as businesses get back to work. Staff, all of whom have undergone special training, will wear accredited face masks at all times, while temperature readings and hand sanitisation will be mandatory for all guests and employees.
Having first opening its doors in the early 1920s, Hua Hin’s Centara Grand is regarded as one of the grandest hotels of the East, with expansive of gardens overlooking the sea.