By THE NATION
The programme, "Dusit Care – Stay with Confidence", being rolled out at Dusit Hotels and Resorts worldwide, includes the introduction of new facilities, services and operating procedures across five distinct dimensions: flexible stays, safety and well-being, local experience, technology, and Dusit care kits, the company said.
It added that to limit queues and offer added convenience for guests, flexible stays covers, amongst others, check-in and breakfast. All Dusit Hotels and Resorts will offer flexible check-in times, while breakfast will be available at any time of the day.
Safety and well-being will see each Dusit property enhance its already stringent health and safety practices, which includes frequent sanitisation of all rooms and public areas, to include temperature scans on arrival, provision of appropriate space in restaurants, and more measures designed to protect the health and safety of guests, customers and employees, the company said.
To promote personal well-being, Dusit’s in-room dining options have been enhanced to include personalised healthy food, while refreshment fridges will offer healthy drinks and snacks, which guests can enjoy for free. New outdoor workout areas will also be added to offer plenty of space for exercise, the company said.
For local experience, Dusit is partnering with the finest local culinary specialists and craftspeople in its various locations so guests can enjoy the best of local foods and souvenirs without having to leave the comfort of Dusit’s hotels, the company said.
To enable contactless and efficient service, Dusit is also implementing new technology to allow for mobile payments, and installing digital menus in its various outlets. Flexible meeting and conference equipment, and property-wide high-speed internet, ensure guests can always remain connected, the company said.
A Dusit care kit will be placed in every guest room. Each pack will include hand sanitiser gel, a face mask, and antibacterial wipes.
“Covid-19 has significantly impacted our industry, and there is no doubt that health, safety and security will take precedence over any other factor when customers are ready to book hotels again,” said Suphajee Suthumpun, Group CEO, Dusit International.
“...To truly inspire confidence and drive demand in this difficult time, we recognise we must go far beyond basic measures for enhanced cleanliness and physical distancing. ...In a post-Covid-19 world, we must reinvent our services in line with the new normal while seeking ways to deliver additional convenience, experience and value. ... This is what we aim to achieve by implementing the 'Dusit Care – Stay with Confidence' programme,” she said.