By THE NATION
The feats were announced at the Skytrax World Airline Awards, part of the recent Paris Air Show.
Star Alliance CEO Jeffrey Goh credited “the trust and loyalty of the many hundreds of millions of customers’ that fly with the network each year.
“Their confidence [is] an affirmation of our efforts and innovation to further improve their journey,” he said.
Goh also paid tribute to the “vigour and dedication of the Star Alliance workforce, who consistently go to great lengths to make the customer journey more efficient, seamless and enjoyable every day.
“We benefit from the diverse strengths of over 430,000 proud employees across our 28 member airlines, which affords us the capacity to offer a holistically unrivalled passenger experience.”
The World Airline Awards were introduced in 1999 to provide a customer satisfaction study that’s truly global.
Star was the first airline alliance to receive the Best Alliance Award from Skytrax when the category was introduced in 2005.
More than 100 customer nationalities participated in the latest survey, with 21.65 million eligible entries counted in the results. More than 300 airlines are featured in the survey results.
“We congratulate Star Alliance for their remarkable achievement, and this underlines the fact that they are delivering a range of products and services to customers that are popular,” said Edward Plaisted of Skytrax.
“Star Alliance have now won this coveted award 10 times since 2005 and remain at the forefront of global airline alliances.”
Complementing the awards, 15 Star Alliance member-carriers received distinctions in 46 categories.
See the list at www.WorldAirlineAwards.com.