IKEA Sweden retailer boosts after-sales service
IKEA, the leading furniture and home furnishings retailer from Sweden, is improving its after- sales service by extending its exchange and return period from 100 days to 365 days from the date of purchase.
As a retail leader that recognises the needs and concerns of customers, and in wanting to deliver the highest levels of customer satisfaction, IKEA is ensuring that home lovers can shop with increased confidence.
“In today's digital age with well-informed customers, we have to proactively reassess our current policies in order to deliver a positive experience. At the end of the day, we want to provide our customers the best end-to-end journey at IKEA and our new return policy is a step in that direction,” said Mike King, Deputy Managing Director, IKEA Southeast Asia.
