Sunday, June 13, 2021


Dtac customers hit by system outage to get compensation notification from Thursday

Total Access Communication (Dtac) has announced that it will send out notifications on compensations for customers affected by the system crash on Wednesday morning.



According to its press release, customers who requested a one-time password (OTP) to register for the government’s co-payment scheme and missed their chance because the OTP did not arrive on time will be compensated with either free data, airtime bonuses or discounts worth Bt3,500 on devices.

Dtac will contact affected customers via SMS from Thursday onwards. Customers have until December 23 to get the compensation and will be required to follow the instructions provided in the text message.

Related storyDtac promises to compensate customers affected by system crash

Published : December 16, 2020

By : The Nation