Tuesday, June 02, 2020

BOT responds to online payment breakdowns

Apr 01. 2020
Siritida Panomwon na Ayudhya
Siritida Panomwon na Ayudhya
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By THE NATION

Concerned that online payment systems suffered temporary breakdowns in the past few days, the Bank of Thailand (BOT) is monitoring the situation closely in order to solve problems as soon as possible, said Siritida Panomwon na Ayudhya, the BOT assistant governor of payment systems policy and financial technology.

“During the Covid-19 virus outbreak, online transactions have increased,” she said.

On Wednesday, Bangkok Bank online payment system and ATMs went offline temporarily. On Saturday, users reported problems with a government website providing financial support for informal workers during the outbreak.

The number of financial transactions made via PromptPay accounts jumped to 11 million daily in March compared to 5.7 million transactions daily in the same period last year, according to the central bank.

The BOT has asked banks and other financial institutions to monitor any glitches in their online transaction systems and solve them quickly. The institutions have been urged to ensure that customers’ problems are solved within 24 hours.

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