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THURSDAY, October 06, 2022
Gojek offers insurance for parcels in partnership with Dhipaya

Gojek offers insurance for parcels in partnership with Dhipaya

FRIDAY, January 29, 2021

Gojek Thailand, Southeast Asia's leading mobile on-demand services platform, and Dhipaya Insurance, have partnered to roll out a series of insurance services and benefits.

The companies debuted the initiative – "Send with Confidence by GoSend and Dhipaya" – which provides insurance coverage for all items sent through GoSend, Gojek's on-demand parcel delivery service.

The initiative protects all parcel deliveries sent via Gojek's GoSend service at no additional cost, with a maximum claim of up to Bt2,000 for items that are damaged during delivery, the company said.

The online claim process is fast and easy. Users simply submit a claim via the Gojek app Help Center, where it is processed in 1-3 days. Accepted claims will be immediately settled via bank transfer. Users can also get real-time claim status updates via SMS, the company said.

Maytinee Rodjanapunyakul, head of strategic partnerships at Gojek Thailand, said: "We've experienced increased demand for GoSend as users continue to rely more heavily on digital services amid the pandemic. In addition to being a fast and reliable shipping service, our cooperation with Dhipaya Insurance to enhance security underscores Gojek's commitment to delivering a superior experience and we'll continue to work closely together to expand benefits to users."