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Gojek offers insurance for parcels in partnership with Dhipaya


Gojek Thailand, Southeast Asia's leading mobile on-demand services platform, and Dhipaya Insurance, have partnered to roll out a series of insurance services and benefits.

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The companies debuted the initiative – "Send with Confidence by GoSend and Dhipaya" – which provides insurance coverage for all items sent through GoSend, Gojek's on-demand parcel delivery service.

The initiative protects all parcel deliveries sent via Gojek's GoSend service at no additional cost, with a maximum claim of up to Bt2,000 for items that are damaged during delivery, the company said.

The online claim process is fast and easy. Users simply submit a claim via the Gojek app Help Center, where it is processed in 1-3 days. Accepted claims will be immediately settled via bank transfer. Users can also get real-time claim status updates via SMS, the company said.

Maytinee Rodjanapunyakul, head of strategic partnerships at Gojek Thailand, said: "We've experienced increased demand for GoSend as users continue to rely more heavily on digital services amid the pandemic. In addition to being a fast and reliable shipping service, our cooperation with Dhipaya Insurance to enhance security underscores Gojek's commitment to delivering a superior experience and we'll continue to work closely together to expand benefits to users."

Published : January 29, 2021

By : The Nation