Most public complaints resolved satisfactorily: Prayut

General Prayut Chan-o-cha also said his government had taken a "proactive approach" in tackling people’s problems. Multiple-agency rapid response teams made up of police and military officers working together on urgent measures had been an effective mechanism, and many of their moves yielded concrete results, he said.
 
"I can assure you that every complaint will be heard and every suffering will be taken care of. The government will do its best to figure out a way to help the people," the prime minister said.
 
He was speaking in his weekly public address made during the TV programme "Returning Happiness to People in the Country", which was broadcast nationwide Friday night.

Over the past four months, 211,797 complaints have been filed through the Damrongtham centres throughout the country. Of those, 191,797 cases, or 90.5 per cent, have been sorted out, according to Prayut.

The government had increased the number of officials at Government House’s Damrongtham Centre in order to ensure quick and effectiveness service.

He said that the government had also been receiving complaints mostly about hardship, social inequality, poverty, and exploitation. "These problems are deep-rooted and therefore we need integrated mechanisms with participation from all units to tackle these issues. Previous efforts have not been so effective because governments were not able to make progress during political instability," he said.

The Damrongtham Centre, a unit under the Interior Ministry, was set up by the National Council for Peace and Order (NCPO) following the coup. It now has offices all over the country.
 
Most of the people lodging complaints at Damrongtham centres only needed advice and access to various state services, Prayut said. However, there were some cases that required time, investigation, and more effective inter-agency coordination before they could be rectified, he said.