By The Nation
➤ Passengers can postpone the travel date on the same route for one time within 30 days from the original schedule without additional costs. However, it will depend on seat availability on the flight and the conditions specified.
➤ Passengers can keep their points in the AirAsia BIG point reward account for travel in future, which must be booked within 90 calendar days from the original schedule. However, passengers can schedule the new travel date after the expiry date if the flight schedule is still available.
➤ Passengers can request a full refund for all flights to and from South Korea.
The airline will inform concerned passengers about the cancellation via email or SMS.
Meanwhile, passengers can request offers via Ava Live Chat at support.airasia.com. In case of booking through a dealer or online travel agent, passengers must proceed with the agent that they had booked with. However, the airline will monitor the situation closely and update information periodically.
Passengers can find the latest updates via Twitter: @AirAsia_Thai and Facebook: facebook.com/airasia. They can contact customer support on Twitter: @AirAsiaSupport, while they can check flight status through “Flight status” on the website: airasia.com.