DTAC's cellular network crashed
Total Access Communication's cellular network crashed briefly yesterday afternoon, prompting reports of dead voice and data services in key areas such as Greater Bangkok and some provinces.
The problem appeared to have started at 2pm.
Darmp Sukontasap, chief corporate affairs officer for DTAC, when contacted by the press apologised for the inconvenience, saying the network was being fine tuned, which might affect some, but not all customers.
The situation appeared to return to normal at 3pm.
No statement had come out of DTAC to explain the problem, but it might involve the company’s network swap project.
DTAC has been replacing its conventional cellular network nationwide with a new one since March. The project is expected to be completed next year. The move is aimed at boosting its service capacity and quality.
Settapong Malisuwan, chairman of the telecom committee of the National Broadcasting and Telecommunications Commission, said that early next year the committee would form a panel to monitor the service quality specifically for the existing 3G service.
Three cellular operators are providing 3G cellular service on their existing 2G bands – Advanced Info Service on 900MHz and Real Move and DTAC on 850MHz.
