Dtac pays compensation for service disruption
Total Access Communication Plc (Dtac) will pay a compensation of Bt40 million for 1.8 million subscribers impacted by service disruption on Jan 8, with a 48-hour waiver of service charges for all affected customers.
On the day, a car accident in Pran Buri destroyed Dtac’s fibre optic cable route which provides service to customers in Southern provinces, and a few minutes later a brush fire in Petchburi burnt power pole and Dtac’s back up fiber optic cable, severing Dtac’s service in the Southern provinces and affecting 1.8 subscribers in the region for 2.5 hours.
In a statement, Dtac said that despite the uncontrollable nature of the incidents, it agreed to compensate the affected customers. The 48-hour service fee waiver is estimated to cost Bt40 million.
Prior to this, its customers also suffered from service disruption on Dec 21 and Jan 5. Dtac also opted for a similar waiver then, at the cost of Bt350 million.
“We realise that customer trust and satisfaction are the most important aspects of our business. The waiver of service charge is just a part of our customer focus efforts. More importantly, we strive to offer products and services that best meet customer needs. Therefore, we are committed to work hard to retain customer satisfaction and regain customer trust,” said Dtac Chief Executive Officer Jon Eddy Abdullah.
