Dtac apologises for service disruption
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Total Access Communications (Dtac)'s clients today experienced service disruption, the fifth time so far this year.
Dtac executives were summoned for an urgent meeting today with the National Broadcasting and Telecommunication Board's secretary-general. the press conference is scheduled at 4pm.
“Dtac cannot file any petition against the fine. This is not the first time. Every time the company has a problem they have always promised that it will never happen again,” said NBTC secretary-general Thakorn Tanthasit.
He also said Dtac’s customers can file complaints with the NBTC or the Consumer Protection Board.
In a statement, Dtac said that it experienced a fault with one of the several pairs of MPLS Signaling Routers at the Rangsit Switching Centre, resulting in a combined down time of 65 minutes (11.06am-11.26am and 12.00 noon to 12.45 pm). The mishap affected approximately 20 per cent of customers in various parts of the country.
"The fault has been fixed and service has now returned to normal. We apologise to our customers for the inconvenience caused," it said.
Dtac which has been spared from penalties so far may be fined for the latest mishap, at the tune of an 8-digit sum.
