NBTC to revise consumer protection regulations
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The National Broadcasting and Telecommunications Commission next year will focus on revising consumer-protection regulations.
The move is aimed at dealing with the expected rise in consumer complaints after the launch of third-generation cellular service by the three holders of 2.1-gigahertz spectrum licences by the second quarter, said Suthiphon Thaveechaiyagarn, chairman of the NBTC’s regulation-revision panel.
The commission already has in place regulations on dispute arbitration between telecom operators and complainants, as published in the Royal Gazette in September. It has also examined problems of enforcing these regulations.
The regulation-revision panel had 21 meetings this year to review which regulations needed to be amended. Among the rules it has already revised are those restricting foreign dominance of the telecom business. The new regulations came into effect in July.
The first regulations on maximum tariffs for mobile-phone voice service took effect in April.
The panel has also amended telecom licence fees, adjustments that were recently approved by the NBTC’s board. It has also completed the new draft of the 2006 regulations on network access and interconnection.
