THAI, Suvarnabhumi Airport see improvement in Skytrax rankings
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Thai Airways International sees an improvement in the Skytrax global airline ranking, moving up six places to the 13th.
Last year, it was placed the 19th. Another airline from Thailand, Bangkok Airways, was ranked the 20th from the 23rd in 2015.
THAI is also voted the World’s Most Improved Airline and the World’s Best Airline Lounge Spa Facility. THAI also placed in the top three in three categories: Best Economy Class Onboard Catering - for the quality of meals, quality of food, beverage selection, and visual presentation; Best Airline Staff Service in Asia - for staff service efficiency, friendliness and service hospitality and overall consistency; and World's Best Airport Services.
In receiving these awards, THAI President Charamporn Jotikasthira said: “These awards are a testament to the hard work and dedication of everyone at THAI, devoting great attention to detail in providing service to passengers and having such determination to better ourselves for improved customer satisfaction. It is a testament that we are on the right path – growing and expanding sustainably to serve every customer, whom we value greatly. I am indeed very proud of THAI to have achieved this recognition.”
THAI is determined to be one of the top airlines in the world in terms of products, services, and customer experience.
Since the end of 2015, route by route, THAI has been continually rolling out New Royal Silk Service for Royal Silk Class passengers. It also has embarked on an operational makeover with the decommissioning of a number of older aircraft in order to offer newer product and smooth experience onboard.
Emirates has won the World’s Best Airline award.
Bangkok Suvarnabhumi Airport also witnessed a higher ranking, from the 47th in 2015 to the 36th in 2016. In this category, Singapore Changi Airport is voted the best. (See the top 10 airports 2016 below)
“To be named the World’s Best Airport by Skytrax for the fourth year running is a significant achievement for Changi Airport and a clear affirmation that we continue to hit the right notes in our pursuit of service excellence," said Lee Seow Hiang, chief executive officer of Changi Airport Group.
AirAsia has been named the World’s Best Low-Cost Airline and Asia’s Best Low-Cost Airline for the eighth year running.
The Skytrax Awards are the global benchmark of airline excellence with over 19 million customer surveys completed worldwide by more than 104 nationalities, measuring standards across 41 key performance indicators of an airline’s frontline products and services. The SKYTRAX World Airline Awards which are described as “the Oscars of the aviation industry“.
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Top 10 Airlines of 2016
Emirates
Qatar Airways
Singapore Airlines
Cathay Pacific
ANA All Nippon Airways
Etihad Airways
Turkish Airlines
EVA Air
Qantas Airways
Lufthansa
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Top 10 Airports of 2016
Singapore Changi Airport
Incheon International Airport
Munich Airport
Tokyo International Airport (Haneda)
Hong Kong International Airport
Chubu Centrair Nagoya
Zurich Airport
London Heathrow Airport
Kansai International Airport
Hamad International Airport
