AirAsia ‘world champions’ for ninth time at Skytrax

Dubbed the “Oscars of the Aviation Industry”, the Skytrax Awards are the global benchmark of airline excellence with over 19.9 million customer surveys completed worldwide by people with more than 105 nationalities, measuring standards across 49 key performance indicators of an airline’s frontline products and services.
AirAsia Group CEO Tony Fernandes said, “Asean has created a world record. We are now nine times world champion. To put it into perspective, Brazil won the Fifa World Cup five times, Michael Jordan was NBA champion six times and Michael Phelps holds the record for most first-place finishes at a single Olympics with eight gold medals.
“Over the last 15 years we have created a great brand and over the next 15, we want to move towards One AirAsia, a truly Asean community airline. We also want to recreate ourselves as a digital airline and use technology to drive more value.”
AirAsia Group Cabin Crew Head Suhaila Hassan said, “What an amazing honour to be given the opportunity to accept this award on behalf of AirAsia and my fellow Allstars. They are the real champions. It’s been an incredible 20 years, being part of AirAsia’s journey from a domestic Malaysian airline to the world’s best. … I have no doubt we will continue to live up to our reputation as the world’s number one LCC [low-cost carrier] as we expand to China, Vietnam and beyond.”