Watsons Thailand growth plan features ‘Online+Offline’ focus
Watsons Thailand, the leading health and beauty retailer, on Monday held a press conference to announce its 2018 growth plan.
Highlighting numerous business initiatives, the event also showcased Watsons’ focus on the seamless connection of its offline and online customers.
The company believes its strong store network, digital capabilities and growing e-commerce platform mean it is well placed to meet customer expectations as they evolve in the new retail world.
Highlighting this strategy as “O+O”, or “Online+Offline”, Rod Routley, regional managing director – Asia for Hong Kong-based AS Watsons, outlined significant investments in the business’s store network and e-commerce capability.
