Thailand ranked the most digitally disrupted nation in Asia Pacific, survey finds

Nick Lim, CA Technologies’ vice president/Asean & Greater China said the firm conducted a survey titled “Asia Pacific & Japan Digital Transformation Impact and Readiness” on 900 businesses across the region, drawing responses from 900 executives from nine countries - South Korea, China, Japan, Hong Kong, India, Thailand, Malaysia, Singapore and Australia.
The survey reported that Thailand is the most digitally disrupted market in the region, with 95 per cent of its businesses and IT leaders saying that the market has been impacted, compared with 80 per cent across the region.
Moreover, 95 per cent of the respondents indicated that the companies they work for have been affected and almost all of them (98 per cent) said their jobs have also been altered. Therefore, Thailand is ranked the highest in Asia Paciific, including Japan, in these two aspects with a scoring above the average of 78 per cent. 
Meanwhile, 51 per cent of Thai respondents also stated that their organisations have clearly laid out a roadmap and the role of technology in the company's digital transformation vision, which is the highest percentage across the region.
The study also shows that around 97 per cent of respondents are confident that their organisations are well equipped to stay competitive in the next three to five years.
“Digital transformation can disrupt the competition and used to create new products and services, improve customer services and create revenue streams,”said Lim.
However, to succeed in digital economy, business and IT leaders have to combine in harnessing disruptive technologies such as artificial intelligence (AI), automation, data analytics and micro services, while ensuring that everyone in the organisation is aligned and working collaboratively towards a common goal.
The survey also reported that meeting of changing customers expectations, fast evolving economic conditions, and using digital transformation as a new edge in winning against traditional competitors were the biggest pressures for digital transformation in the region.
He said that the digital transformation will help business reduce operation cost, optimise operational efficiency as well as improve workforce productivity and collaboration.
He said that Gartner reported that by 2022, 40 per cent of large enterprises will use artificial intelligence for IT operations (AIOps). The firm therefore also provides AIOps - enabled solutions to support business so that it able to speed service delivery, increase efficiency of IT operations, and deliver an enhanced user experience. The firm also has customer that utilized its solution to improve their operation and improve their business efficiency such as Advanced Info Service (AIS).
“Thailand is a very important market for us in the Asia Pacific region. We are working with partners to support transformation of the digital ecosystem in the Thai market,” said Lim.