Thai Airways Cancels 37 More Flights Amid Growing Operational Chaos

 

The late-Tuesday announcement expands grounding to 37 international and domestic routes, leaving thousands stranded amidst baggage chaos and growing operational fallout.

 

Thai Airways International (THAI) announced late on Tuesday (September 28) evening that it has cancelled a further 37 domestic and international flights scheduled between 29 September and 1 October 2026.

 

The late-night disclosure compounds disruption for thousands of travellers, following an initial tranche of cancellations issued earlier in the day.

 

The additional round of groundings affects five international services on Tuesday evening, seven domestic and 21 long-haul and regional international routes on Wednesday, and four European long-haul services on Thursday.

 

 

Terminal Chaos and Luggage Backlogs

The expanding schedule cuts have exacerbated operational strain at Bangkok's Suvarnabhumi Airport. Departure halls faced heavy congestion as hundreds of affected passengers queued at customer service desks for rebooking, accommodation vouchers, and itinerary updates.

 

The crisis has been further complicated by a severe baggage handling bottleneck.

 

Terminal floors have seen growing piles of uncollected luggage after flights were abruptly grounded or turned back, leaving passengers separated from their belongings for hours without clear guidance from ground staff.

 

 

Communication Breakdown Triggers Passenger Frustration

Travellers stranded both in Thailand and at overseas hubs reported significant difficulties reaching official support channels.

 

Phone hotlines and online customer portals experienced severe delays due to high call volumes, leaving many passengers to rely on social media updates for schedule changes.

 

Addressing the escalating operational backlog, THAI Chief Executive Officer Chai Eamsiri expressed regret over the disruption, confirming that the flag carrier is mobilising extra ground staff and coordinating with partner airlines to rebook affected passengers and clear baggage backlogs as swiftly as possible.

 

 

Summary of Cancelled Flights (29 September – 1 October 2026)

Tuesday, 29 September 2026

International Routes (5 flights):

TG339 (Bangkok – Dhaka)

TG658 (Bangkok – Seoul)

TG325 (Bangkok – Bengaluru)

TG670 (Bangkok – Sapporo)

TG331 (Bangkok – New Delhi)

 

 

 

Wednesday, 30 September 2026

Domestic Routes (7 flights):

TG201, TG205, TG217 (Bangkok – Phuket)

TG102 (Bangkok – Chiang Mai)

TG040 (Bangkok – Khon Kaen)

TG020 (Bangkok – Ubon Ratchathani)

TG002 (Bangkok – Udon Thani)


International Routes (21 flights):

Europe:

TG924 (Munich),

TG934 (Brussels),

TG950 (Copenhagen),

TG970 (Zurich),

TG936 (Amsterdam),

TG916 (London),

TG922 (Frankfurt)

 

East Asia:

TG638, TG600 (Hong Kong),

TG632 (Taipei),

TG622 (Osaka),

TG656 (Seoul),

TG642 (Tokyo Narita),

TG660 (Tokyo Haneda)

 

Southeast Asia:

TG417 (Kuala Lumpur),

TG403, TG407 (Singapore),

TG620 (Manila)

 

South Asia & Oceania:

TG315 (New Delhi),

TG317 (Mumbai),

TG475 (Sydney)

 

 

Thursday, 1 October 2026

International Long-Haul Routes (4 flights):

TG930 (Bangkok – Paris)

TG934 (Bangkok – Brussels)

TG940 (Bangkok – Milan)

TG960 (Bangkok – Stockholm)

 

 

Customer Advisory

THAI has advised all ticketed passengers on affected routes not to travel to the airport without prior confirmation of an alternative booking.

 

Passengers can seek assistance through the following official contact points:

THAI Contact Center (Thailand): +66 2 356 1111 (24 Hours)

THAI Overseas Contact Center: +65 6351 0992

Email Support: [email protected]