
CEO Yod Chinsupakul warns that requiring 180-day advance approval for fee changes ignores daily market volatility and could chill investor sentiment.
LINE MAN Wongnai has pushed back against proposed regulatory guidelines from the Trade Competition Commission of Thailand (TCCT) that would require digital platforms to seek approval 180 days in advance before adjusting service fees, warning that rigid price controls could dampen competition, disrupt operations for merchants and riders, and affect its planned 2027 Initial Public Offering (IPO).
According to Thansettakij, Chief Executive Officer Yod Chinsupakul, said that while the company does not oppose oversight of the platform sector, the proposed 180-day advance pricing rule is ill-suited to the fast-moving food delivery industry, where operating costs fluctuate daily.
Yod urged the regulator to clearly define market boundaries before enforcing new rules, arguing that food delivery and ride-hailing operate on fundamentally different business models and should not be regulated under a single framework.
In food delivery, platforms collect commissions from restaurants to fund delivery logistics, whereas ride-hailing involves distinct fare structures centred on passenger drivers.
Because many competitors operate in only one of these segments, lumping both together risks distorting assessments of market share and dominance.
"The crucial point is not whether separating the markets makes us a dominant player or not, but rather establishing clarity first on which market is being regulated and what criteria will be applied, because the stakeholders and fee models of each market are not the same," Yod said.
He noted that the TCCT had previously treated the two sectors separately and questioned the data sources used to draft the current proposal, stating that LINE MAN Wongnai had not been directly approached by the regulator for operational data prior to the draft announcement.
Yod argued that a six-month waiting period for fee adjustments would strip platforms of the agility required to respond to real-time variables—including weather disruptions, shifting consumer demand, fuel prices, macroeconomic trends, and rider incentives.
Rather than imposing blanket pre-emptive price restrictions alongside discretionary approval processes, he urged the TCCT to evaluate actual business conduct and anti-competitive effects on a case-by-case basis.
The chief executive also warned that one-sided fee caps could inadvertently harm restaurants, riders, and consumers across the interconnected ecosystem.
If operating costs in certain provinces exceed revenue and platforms are barred from adjusting rates, companies may be forced to scale back regional coverage or reduce rider incentives—ultimately limiting service availability for consumers.
Similarly, merchants often join platforms on promotional commission rates during trial periods.
If actual order volumes and basket sizes fall short of projections and platforms cannot renegotiate commercial terms, maintaining service for smaller merchants could become financially unsustainable.
"If a business is losing money and has no opportunity to adjust its pricing structure in line with costs, it must reconsider how it can continue operating—because ultimately, the impact may not fall solely on the platform but spill over onto restaurants, riders, and consumers as well," Yod said.
Looking ahead, Yod cautioned that heavy-handed regulatory hurdles could deter new entrants and stifle long-term innovation in Thailand’s digital economy, as investors weigh regulatory risk against commercial viability.
He acknowledged that regulatory clarity is a key factor closely watched by prospective investors ahead of LINE MAN Wongnai’s planned 2027 stock market debut, noting that the company may need to factor the final regulatory framework into its listing timeline.
The company is calling for transparent, market-aligned rules that safeguard fair competition while allowing platforms to plan long-term investments.