
Wichai Cheewasrirungruang said in a letter that on December 11 the firm dispatched 12 officials to the district to collect complaints, check facts and give explanations to the customers.
The firm will continue to look for victims in the district’s remaining six tambon, the letter said.
The holders of the 84 policies had asked for refunds and the firm would give them the cheques before the end of this month. Holders of 106 policies had no receipts, but some customers who could present other evidence of payment would get their refunds right away, the letter said.
The superintendent of Phattana Nikom Police Station said he had called a meeting of all sides for January 6. If the victims were satisfied with SCB Assurance’s remedial measures, the case would be closed, the officer said.