Public apology from a Pattaya hotel

Suvit Vanichprapa, group general manager at Sunshine Hotels & Resorts, said at the press conference that the management was upset with the incident. 

He insisted that driver's license can be used as an ID for check-in. Yet, strict screening process had been imposed as people have disguised themselves as guests and stole guests' properties. He also blamed a breakdown in communications with the staff, lack of knowledge and their stress level. Saying this is a valuable lesson to all tourism operators, he vowed to toughen the recruitment standards.

The press conference followed the video posting by a Facebook user named Pitty Oommy, who said she took the video herself. In her video, a Thai girl named Mon was about to enter the hotel entrance to open a room for her Bangladeshi boyfriend, using her driver's license as the ID. The reception staff however pushed her away. 

At the press conference, Mon accepted the apology, saying she was pleased with the hotel's response. Yet, she noted that this incident should not reoccur.