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A doctor in the house

Mar 18. 2019
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Samitivej introduces its "Virtual Hospital" offering teleconsultation, tests at home and medicine delivery all via your smartphone

Telemedicine, which involves the use of technology to diagnose and treat patients, has been around for a while but now local private hospital Samitivej is taking it to a whole new level with the launch of Samitivej Virtual Hospital.

This next-generation healthcare service leverages the latest in digital technology, allowing users to consult a doctor anywhere, anytime via their smartphone. 

Samitivej teamed up with Advanced Info Service, LINE Thailand, Muang Thai Life Assurance, Siam Commercial Bank, Sansiri and SCG Cement–Building Materials in developing the service, Dr Chairat Panthuraamphorn, chief executive of Samitivej and BNH Hospitals, explains.

“Samitivej Virtual Hospital is an online solution that provides 24-hour healthcare services, enabling patients to see a doctor without the need to go to a hospital. Developed with telehealth technology that is linked with existing medical services, Samitivej Virtual Hospital can be accessed from anywhere, anytime, even from overseas. Samitivej Virtual Hospital offers patients the easiest way to access healthcare services, thereby reducing travel time and expenses through direct video calling with Samitivej doctors. 

The concept behind this virtual hospital is aligned with the needs of the new generation who place importance on time and prefer speed and fast services. This innovative solution underscores Samitivej’s position as a leader in healthcare innovation,” he says.

Samitivej Virtual Hospital offers patients the following key service conveniences:

Teleconsultation: A remote telemedicine consultation service that provides 24-hours medical advice via video call with Samitivej doctors and nurses. The service is currently available from 8am to 8pm with 24-hour operations starting on April 1.

Test@Home: This offers patients a convenient blood sampling service at home, with blood samples being sent to the laboratory immediately.

Medicine Delivery: Convenient delivery of medicine to patients. The service guarantees absolute data security. Samitivej adheres to the data protection standards mandated by the Health Insurance Portability and Accountability Act (HIPAA).

Muang Thai Life Assurance (MTL) is providing an online consultation service for group insurance members via the MTL application, which allows customers to claim medical expenses as if they were receiving treatment in a hospital while Advanced Info Service (AIS) is supporting the programme with its online payment platform.

LINE is connecting Samitivej medical personnel with patients and putting its LINE MAN delivery service to work in taking medicines and medical products to patients.

For its part, Siam Commercial Bank is promoting its customer care service, offering healthcare advice for SCB Wealth customers; travel insurance with teleconsultation as a bonus, and providing SCB Wealth customers’ health checkup services at home courtesy of the multidisciplinary team and nurses from Samitivej Hospital. 

Sansiri brings the virtual hospital to its Wellness Residence, the first lifestyle condominium with comprehensive health solutions, as well as offering all residents in Sansiri projects access to Samitivej Virtual Hospital through Sansiri Home Service Application.

And SCG introduces a new platform called “SCG Smart Living Platform” to provide a health and safety monitoring technology for patients and the elderly though IoT technology. 

Samitivej Virtual Hospital can be accessed via the Samitivej Plus app (Android and iOS), online at, @Samitivej LINE and through other online channels provided by Samitivej’s alliance partners.


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