Thai Airways baggage delays hit Suvarnabhumi on Sept 26–27
Bangkok’s Suvarnabhumi Airport has asked Thai Airways to add ground staff and repair baggage carts to clear a backlog after flood-related disruption.
- Thai Airways passengers at Bangkok's Suvarnabhumi Airport faced significant baggage and departure delays on September 26 and 27.
- The problems were attributed to a combination of flood-related ground staff shortages and faulty baggage transport carts.
- Airport authorities have requested Thai Airways to urgently increase staff and repair or replace the faulty equipment to resolve the backlog.
- Passengers with missing luggage have been advised to file a delayed-baggage report with the airline.
Thai Airways International passengers faced departure delays and lengthy baggage waits at Bangkok’s Suvarnabhumi Airport on Sunday (September 27, 2026), as disruption continued for a second day. Suvarnabhumi Airport attributed the problems to flood-related ground staff shortages and faulty baggage carts.
Responding to passenger complaints, Suvarnabhumi Airport, operated by Airports of Thailand (AOT), said the difficulties had begun on Saturday (September 26) and affected both departing passengers and travellers collecting luggage after arrival.
Flooding and faulty carts disrupt Thai Airways ground handling
Suvarnabhumi Airport said flooding in several areas had disrupted journeys to work for Thai Airways ground-handling staff, preventing some employees from reporting for duty and leaving insufficient personnel available. Faults affecting some of the airline’s baggage transport carts compounded the problem.
The staffing and equipment difficulties disrupted Thai Airways’ handling of departing flights and baggage unloading from arrivals, Suvarnabhumi Airport said. Some departures were delayed, arriving passengers waited longer than usual for their luggage, and baggage from multiple flights remained outstanding.
Suvarnabhumi requests extra staff and replacement equipment
To clear the baggage backlog, Suvarnabhumi Airport has asked Thai Airways to increase ground staffing urgently, repair faulty carts and provide replacement equipment to speed up baggage unloading and transport.
Suvarnabhumi Airport is also coordinating with Thai Airways to display baggage-status information on screens and provide regular announcements in baggage reclaim areas, keeping passengers informed about the situation and baggage collection.
Airport staff have been deployed at Suvarnabhumi’s passenger service points and baggage reclaim areas to provide information and assistance.
Thai Airways provides delayed-baggage forms and contact numbers
Passengers who have not received their luggage can complete a delayed-baggage report with Thai Airways, enabling staff to trace the bags and coordinate delivery.
Passengers can contact Thai Airways’ Lost and Found service at Suvarnabhumi Airport using the international or domestic numbers below. The airline’s contact centre is also available:
- International flights: 02-134-5453, 02-134-5454 or 02-134-5455.
- Domestic flights: 02-134-5473 or 02-134-5474.
- THAI Contact Center: 02-356-1111.
Suvarnabhumi Airport said it would continue monitoring the situation and coordinating with Thai Airways to address the staffing shortage and restore normal services as quickly as possible.
