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Bumrungrad meets success with new TrakCare system

Oct 30. 2018
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By The Nation

InterSystems, a global leader in health information technology, and Bumrungrad International Hospital have implemented the InterSystems TrakCare electronic medical record (EMR) system, which has already shown results in terms of patient satisfaction, safety and efficiency.

The hospital has implemented TrakCare across board, and by using the system’s unified patient administration and clinical capabilities, including support for emergency, maternity, surgery, radiology, clinical laboratory and pharmacy, it has already achieved positive results. 

“We achieved record high patient satisfaction ratings of over 95 per cent for the past few months in several departments,” said Kenny Lim, chief information technology officer for the hospital. “Paper usage across the hospital has fallen dramatically with TrakCare’s deployment, and the increased use of electronic communications has helped reduce journey times for patients.”

Now, the time taken to complete a health check-up, for instance, has been reduced. Other benefits include improvements that contribute to patient safety and organisational efficiency. 

Physicians and medical staff now use TrakCare to manage all patient interactions, facilitate clinical workflows, and support them in making the best informed decisions. Doctors and nurses are able to quickly and easily view a comprehensive record for each patient and there is improved communication between care teams and departments.

Bumrungrad Hospital is accredited by the Joint Commission International and recognised as one of the world’s most technologically advanced hospitals, specialising in tertiary care with a patient-centric approach. It is also one of the largest private hospitals in Southeast Asia with 580 beds and more than 30 speciality centres. The hospital has 1,300 physicians, serving 1.1 million patients annually.

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